Customer Success Manager

JOB DESCRIPTION

About prezent.ai

prezent.ai is the presentation productivity platform for enterprise teams. It’s the only AI-powered platform that supercharges presentation productivity of teams by combining audience empathy, business understanding and beautiful design. Individuals can now sparkle with well-structured, hyper-personalized and company-branded presentations in a fraction of the time they spent on creating presentations earlier. Teams standardize content, distribute presentations instantly and invest in team communication. For more information, please visit https://prezent.ai/ 

Founded in 2021 by Rajat Mishra, a senior tech-executive turned entrepreneur on a mission to automate presentations and democratize great business communication. We believe everyone deserves a fair chance to bring their ideas to life. We’ve built a platform that automates and simplifies the many communication-related challenges in an enterprise. We just completed a $20M Series A funding round led by Greycroft and support by WestWave Capital and Emergent Ventures.

Initial customer and investor interest are very strong. This is an opportunity to join a growing and A+ team, to own a large piece of the engineering and build the next-great company. Attractive compensation and equity.

About the Position

The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.

Responsibilities

  • Manage all post-sales activity for Prezent customers in the region through strong relationship-building, product knowledge, planning and execution
  • Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives
  • Ensure that a plan is in place with each customer for deployment, change management and adoption programs
  • Introduce and implement new products and features as they become available 
  • Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
  • Track accounts to identify churn risk and work actively to eliminate that risk
  • Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how Prezent can better serve our enterprise customers
  • Work closely with Product on identification and tracking of product improvement requests, troubleshooting, and bugs
  • Simultaneously manage multiple customers of differing sizes who are at different points in the account lifecycle
  • Evangelize customer success stories with the Marketing team
  • Above all, put customer’s needs first

What You Bring

  • Experience in Customer Success, Consulting, Sales, or Account Management
  • Experience working directly with large enterprise customers and C-level executives
  • SaaS experience is a must
  • Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus
  • Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus
  • Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
  • Has handled difficult customers or situations and can demonstrate resolutions.
  • Proficiency in Salesforce and ServiceCloud preferred
  • You enjoy planning, adjusting, executing, winning, and celebrating as a team

Top Reasons to Join Our Team

  • Early-stage well-funded startup, with great customer momentum
  • Be catalyst to deliver a truly scalable disruptive product
  • Solve first order problems in distributed computing, machine learning and personalization.
  • Rockstar team and leadership
  • Great benefits (e.g., Healthcare, 401K, Fitness passes, etc.)
  • Attractive equity and compensation

Location: 100% remote (South east or Central preferred).

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