Customer Success Manager


About is the presentation productivity platform for enterprise teams. It’s the only AI-powered platform that supercharges presentation productivity of teams by combining audience empathy, business understanding and beautiful design. Individuals can now sparkle with well-structured, hyper-personalized and company-branded presentations in a fraction of the time they spent on creating presentations earlier. Teams standardize content, distribute presentations instantly and invest in team communication. For more information, please visit 

Founded in 2021 by Rajat Mishra, a senior tech-executive turned entrepreneur on a mission to automate presentations and democratize great business communication. We believe everyone deserves a fair chance to bring their ideas to life. We’ve built a platform that automates and simplifies the many communication-related challenges in an enterprise. We just completed a $20M Series A funding round led by Greycroft and support by WestWave Capital and Emergent Ventures.

Initial customer and investor interest are very strong. This is an opportunity to join a growing and A+ team, to own a large piece of the engineering and build the next-great company. Attractive compensation and equity.

About the Position

The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.


  • Manage all post-sales activity for Prezent customers in the region through strong relationship-building, product knowledge, planning and execution
  • Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives
  • Ensure that a plan is in place with each customer for deployment, change management and adoption programs
  • Introduce and implement new products and features as they become available 
  • Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
  • Track accounts to identify churn risk and work actively to eliminate that risk
  • Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how Prezent can better serve our enterprise customers
  • Work closely with Product on identification and tracking of product improvement requests, troubleshooting, and bugs
  • Simultaneously manage multiple customers of differing sizes who are at different points in the account lifecycle
  • Evangelize customer success stories with the Marketing team
  • Above all, put customer’s needs first

What You Bring

  • Experience in Customer Success, Consulting, Sales, or Account Management
  • Experience working directly with large enterprise customers and C-level executives
  • SaaS experience is a must
  • Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus
  • Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus
  • Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
  • Has handled difficult customers or situations and can demonstrate resolutions.
  • Proficiency in Salesforce and ServiceCloud preferred
  • You enjoy planning, adjusting, executing, winning, and celebrating as a team

Top Reasons to Join Our Team

  • Early-stage well-funded startup, with great customer momentum
  • Be catalyst to deliver a truly scalable disruptive product
  • Solve first order problems in distributed computing, machine learning and personalization.
  • Rockstar team and leadership
  • Great benefits (e.g., Healthcare, 401K, Fitness passes, etc.)
  • Attractive equity and compensation

Location: 100% remote (South east or Central preferred).

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