Customer Success Manager
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Location
Remote (India)
Type
Full-Time
Department
Sales
Salary
$60,000 USD
Job Description:
Posted on:
July 25, 2024
We are looking for an experienced, inquisitive, and highly analytical sales operations analyst to join our sales operations department. A passionate data-centric storyteller to help conceptualize and dig deeper into the data to guide us through decision-making scenarios. This person will play an influential role in the day-to-day and overall strategy of the sales operations department and help inform stakeholders with data to drive better business decisions.
Key Responsibilities:
- Supports data collection and analysis of Salesforce performance across all regions.
- Leverages proprietary data sets to generate insight through descriptive statistics to help monitor our KPI’s, targets, and business drivers.
- Helps with the development of dashboards and automation of the sales performance reporting for the executive team in a timely manner.
- Assists with modeling and calculations of annual commission plans during budget season.
- Generates forecast and sales analysis reports
- Builds data/insights for presentation slides to support global monthly and quarterly senior executive presentations.
- Responds to ad-hoc quantitative and qualitative sales analysis on current quarter and future quarter metrics and insights against targets.
Must Haves:
- Collaborative and supportive of teammates. Leads with positivity and demonstrates attention to detail when engaging with stakeholders.
- Build relationships with others in the department and work effectively with cross functional teams like finance, marketing, inside sales, sales and accounting.
- 5+ years of experience working with sales data.
- Ability to manage multiple requests/projects, while proactively packaging insights in support of the sales operations function.
- Ability to take initiative on reporting with little direction.
- Understanding of key sales metrics and alignment to business requirements.
- Excellent Excel, Powerpoint and Word knowledge.
- Experience using Salesforce CRM.
- Excellent verbal and interpersonal communication.
Benefits & Perks:
We have a full package of competitive benefits and perks, which include:
- One-time home office set up stipend
- Monthly Remote Work Enablement Stipend
- Professional Development Reimbursement
- Wellbeing Benefits (Headspace, etc)
- Flexible paid time off, paid leave for new parents, and flexible work hours
- Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
- Employee stock options
Location: 100% Remote
Employee Location: India
Role: Customer Success Manager
Job Type: Full-time
About the Role:
Role specific The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.
To excel in this role, we are seeking candidates with 4 to 6 years of relevant work experience as a Customer Success Manager. As a valuable member of our team, you will need to demonstrate strong communication and relationship-building skills. Your ability to understand customer needs and translate them into effective strategies will be essential in driving customer satisfaction and success.
Responsibilities:
- Scale up management of multiple accounts and teams of various sizes who are at different points in the account lifecycle. Administer a rapidly growing list of Prezent customer relationships in the assigned region while building in-depth relationships and having a complete understanding of customer business goals and objectives
- Collaborate with the Sales team to support high renewal customer retention rates and generate expansion upsell opportunities. Track accounts to identify churn risk and work actively to eliminate that risk. Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. Ensure high usage and adoption of software with each customer from deployment and change management to executing adoption programs
- Introduce and implement new products and features as they become available. Partner with Marketing to collect and evangelize customer success stories. Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how Prezent can better serve our enterprise customers; and work closely with Product on identification and tracking of product improvement requests, troubleshooting, and bugs.
Qualifications:
- Experience in Customer Success, Consulting, Sales, or Account Management
- Experience working directly with large enterprise customers and C-level executives
- SaaS experience is a must
- Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus
- Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus
- Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
- Has handled difficult customers or situations and can demonstrate resolutions.
- Proficiency in Salesforce and ServiceCloud preferred
- You enjoy planning, adjusting, executing, winning, and celebrating as a team
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About Prezent:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer.
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