Enterprise Customer Success Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.
Location
Remote (USA)
Type
Full-Time
Department
Sales
Salary
$60,000 USD
Job Description:
Posted on:
July 25, 2024
We are looking for an experienced, inquisitive, and highly analytical sales operations analyst to join our sales operations department. A passionate data-centric storyteller to help conceptualize and dig deeper into the data to guide us through decision-making scenarios. This person will play an influential role in the day-to-day and overall strategy of the sales operations department and help inform stakeholders with data to drive better business decisions.
Key Responsibilities:
- Supports data collection and analysis of Salesforce performance across all regions.
- Leverages proprietary data sets to generate insight through descriptive statistics to help monitor our KPI’s, targets, and business drivers.
- Helps with the development of dashboards and automation of the sales performance reporting for the executive team in a timely manner.
- Assists with modeling and calculations of annual commission plans during budget season.
- Generates forecast and sales analysis reports
- Builds data/insights for presentation slides to support global monthly and quarterly senior executive presentations.
- Responds to ad-hoc quantitative and qualitative sales analysis on current quarter and future quarter metrics and insights against targets.
Must Haves:
- Collaborative and supportive of teammates. Leads with positivity and demonstrates attention to detail when engaging with stakeholders.
- Build relationships with others in the department and work effectively with cross functional teams like finance, marketing, inside sales, sales and accounting.
- 5+ years of experience working with sales data.
- Ability to manage multiple requests/projects, while proactively packaging insights in support of the sales operations function.
- Ability to take initiative on reporting with little direction.
- Understanding of key sales metrics and alignment to business requirements.
- Excellent Excel, Powerpoint and Word knowledge.
- Experience using Salesforce CRM.
- Excellent verbal and interpersonal communication.
Benefits & Perks:
We have a full package of competitive benefits and perks, which include:
- One-time home office set up stipend
- Monthly Remote Work Enablement Stipend
- Professional Development Reimbursement
- Wellbeing Benefits (Headspace, etc)
- Flexible paid time off, paid leave for new parents, and flexible work hours
- Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
- Employee stock options
Job Location: 100% remote (US-based candidates only)
Employee Location: US - East
Role: Enterprise Customer Success Manager
Our Mission
Prezent is on a mission to transform how enterprises communicate. Founded in 2021, we have rapidly grown into a 200+ person, fully remote team that’s backed by $40+ million in venture funding. Our AI-powered productivity platform, ASTRID, is the first solution purpose-built for enterprise communication needs—delivering up to 90% time savings and 60% cost reduction in presentation development.
Our Vision
We believe that effective communication accelerates business impact. By automating design best practices and tailoring content to audience dynamics, Prezent empowers teams to craft clear, engaging, and on-brand presentations at scale. Our focus is on enabling Fortune 2000 companies—particularly in industries like healthcare, biopharma, high-tech, banking, and insurance—to achieve better alignment, faster decision-making, and stronger business outcomes.
Growth Trajectory
- Rapid ARR Growth: We aim for 100% YoY revenue expansion—an ambitious but achievable target given our historical track record.
- Path to Profitability: With strong product-market fit and significant capital raised, we anticipate a clear route to profitability in the next 2 to 4 years, should we choose that path.
The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.
To excel in this role, we are seeking candidates with 4 to 6 years of relevant work experience as a Customer Success Manager. As a valuable member of our team, you will need to demonstrate strong communication and relationship-building skills. Your ability to understand customer needs and translate them into effective strategies will be essential in driving customer satisfaction and success.
Key Responsibilities
Account Management and Growth:
- Oversee a growing portfolio of client accounts, each with unique team structures and varying stages in their lifecycle.
- Cultivate strong relationships with key stakeholders within each account to gain a deep understanding of their business goals and objectives.
- Proactively manage and expand these relationships to drive increased adoption and utilization of Prezent's solutions.
Customer Retention and Expansion:
- Partner closely with the Sales team to achieve high customer retention rates and identify opportunities for expansion and upselling.
- Implement proactive account monitoring and risk assessment strategies to identify and mitigate potential churn factors.
- Conduct regular check-in calls to address tactical needs and perform strategic business reviews to ensure alignment between customer objectives and outcomes.
- Develop and execute customer adoption programs to maximize the value customers derive from Prezent's software.
Product Adoption and Advocacy:
- Spearhead the introduction and implementation of new products and features within each account.
- Collaborate with Marketing to showcase customer success stories and promote Prezent's value proposition.
- Act as a liaison between customers and internal teams, channeling customer feedback to improve Prezent's offerings.
- Work closely with the Product team to track and address product improvement requests, troubleshoot issues, and manage bug reports.
Relationship Building:
- Ability to cultivate and maintain strong interpersonal connections with clients across all organizational levels.
- Skilled at building rapport, trust, and credibility with clients through active listening, empathy, and clear communication.
- Proficient in identifying and understanding client needs, motivations, and concerns.
- Adept at managing client expectations and delivering on commitments.
Customer Focus
- Committed to providing exceptional customer service and support.
- Proactive in anticipating and addressing client needs.
- Dedicated to ensuring client satisfaction and success.
- Skilled at gathering and analyzing client feedback to improve products and services.
Strategic Thinking:
- Ability to develop and implement long-term account growth plans.
- Proficient in identifying and capitalizing on business opportunities.
- Skilled at analyzing market trends and competitor activity.
- Adept at forecasting and mitigating risks.
Qualifications
- Experience in Customer Success, Consulting, Sales, or Account Management.
- Experience working directly with large enterprise customers and directors to SVPs; SaaS experience is a must.
- Working knowledge of common SaaS solutions such as Salesforce, O365, Zoom, and G Suite is a plus.
- Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus.
- Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders
- Has handled difficult customers or situations and can demonstrate resolutions.
- Proficiency in Salesforce and ServiceCloud preferred.
- You enjoy planning, adjusting, executing, winning, and celebrating as a team.
- Remote + Travel Readiness: Comfortable in a 100% remote role with consistent travel to client sites within the US East region.
Benefits
- ESOPs: You’ll be eligible for Employee Stock options.
- Incentives: Competitive commission based on new ARR, account expansions, and successful renewals.
- Comprehensive Benefits: Flexible, top-tier benefits package in line with US market standards.
- Remote Work Culture: Fully remote with best-in-class collaboration tools (Salesforce, Gong, Apollo, etc.).
- Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression.
Heading 1
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Block quote
Ordered list
- Item 1
- Item 2
- Item 3
Unordered list
- Item A
- Item B
- Item C
Bold text
Emphasis
Superscript
Subscript
About Prezent:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer.
Apply for this role
Fill out this form, and we will forward your information to the hiring manager!
Apply for this role
